Ratepayers United Southern Tier
Ratepayers United Southern Tier is a new crowd-funded initiative, led by NeST (Network for a Sustainable Tomorrow), bringing together New Yorkers to combat surging utility costs, particularly from NYSEG. This campaign seeks to give ratepayers tools to save money now through DIY solutions and state programs while addressing broken regulatory systems, advocate for transparent rate-making, and challenge unfair rate proposals that burden households. It encourages ratepayers to “think bigger” than individual billing complaints by organizing to secure fair pricing and, if necessary, intervening in the Public Service Commission rate-setting processes. The campaign depends on support from rate-payers like new to expand.
Reading your Utility Bill
How to Read Your Bill (NYSEG Guide)
Learn more about the components of your bill, including delivery and supply costs, by watching NYSEG's video.
Components of your bill
Take a look at a sample bill and explore explanations for each section to better understand your bill.
Programs to Save on Monthly Utilities
Unsure which Program Meets your Need?
Empower New York
EmPower provides funding for home energy efficiency upgrades to eligible renters and homeowners, up to a maximum project amount of $10,000.
Energy Affordability Program (EAP)
EAP provides monthly credits to utility bills, aiming to keep household energy costs below 6% of total household income.
Enhanced Energy Affordability Program (EEAP)
Reduce your energy costs with this 2-year pilot. Eligible low- and moderate-income households receive a fixed monthly discount.
Home Energy Assistance Program (HEAP)
HEAP offers yearly one-time grants to help eligible renters and homeowners meet the costs of heating their homes.
Community Solar
Support local solar and lower your utility bills. Subscribe to receive up to a 20% credit on your monthly electricity costs.
Manage Utility Complaints
Public Utility Law Project (PULP)
A non-profit organization with a team of lawyers available to assist utility consumers in the event of shutoffs, utility complaints, billing discrepancies, and emergency assistance needs.
Department of Public Service (DPS)
Official state resource for electric, gas, steam, telecommunications & cable, and private water utilities and consumer complaints.
NeST's Guide to Filing Complaints
Step-by-step timeline of filing a utility complaint with the Department of Public Service (DPS)